Well I am not alone regarding complaints. I managed finally thanks to Molly to get the Chief Executives email address,
I have spent at least 45 minutes trying to get an email to him to him, rejected each time until I omitted the name Sebastian..
And wrote James@dixons.co.uk let us hope it gets to his desk.
I would also like to thank those who have written of their experiences with this second rate company. Good service seems to be the luck of the draw, and again thanks to Molly who pointed me in the right direction.