What a horrendous start to their holiday Vic. I hope they're with you safe and sound very soon.
It reminds me of an afternoon and evening I spent texting with my lovely friend who was stuck on a delayed plane in Glasgow, waiting to fly to Spain with her husband and four children. It was very hot inside the plane as obviously the air conditioning wouldn't work with the engines turned off and they were being sold small bottles of water at £3.50 a bottle