Easyjet

[victor]

lost 1 piece of luggage inbound to Uk in JANUARY,took 3 days to catch up with us.

had to buy a few things -cost 40.50pd

filled out claim form-accepted

paid 01/03, still not actually received,now tell me it takes 15/20 working days from 01/03,so now i should actually have by the 28th at the latest

[Kaz]

That's not brilliant, is it? Hope it gets sorted soon xxxx

[Workingman]

Vic, if your claim is accepted why can they not transfer money to your account immediately? 15-20 days to go through the system is ridiculous.

[victor]

got to have a whip round i think .

[Suff]

As with Scumair, you get what you pay for. Quick refunds are not in the deal. When it works it's great. When it doesn't you realise where a lot of the cost goes in flag carrier flights...

At least Sleasyjet is more amenable to actually starting the refund process and makes it easier.