by Suff » 18 Apr 2014, 05:10
Operating systems are very emotive things. On this you will have to trust me, my day job is changing the way people work either with their machines or the software they use. For some people, simply changing their mail client with absolutely nothing else changed in their day job or their computer is enough to cause near breakdown and absolutely irrational behaviour.
Over the last 26 years I've been involved with computers, of all types, I have seen people devote, quite literally, thousands of hours creating nice little comfortable personal environments on computers. Only to find that 8 or 10 years down the road they have to do it all over again.
These people work against the very principles of the operating systems in order to avoid learning new things and moving onto new ways of using their computer.
I'm not just talking about ordinary people here, I'm also talking about computer professionals who absolutely refuse to engage in changes to technology.
I find this constant in all but ONE area. I've worked with almost every operating system in common use since 1990 except HP-UX and DEC. The only company able to buck this trend is Apple.
People buy Apple goods, even computer professionals, seduced by the stories of a computer which _ALWAYS_ works, never goes wrong, does everything that you ask and, let's face it, is pretty.
Of those statements above, only the last is true. But it's not about what is true, it is about what people believe. Apple used to advise that the Mac was so secure that you didn't need Anti Virus. Which led to a botnet of 650,000 Apple computers which were used by hackers to attack systems like credit card companies and paypal. Eventually Apple had to climb down and advise their users to get and use Anti Virus. As a percentage of the installed user base, 650,000 Mac's is the highest ever recorded. Much, Much higher than Windows95/98 or WindowsXP.
Yet people still believe that Apple tech is indestructible and it just works and you are totally safe to use it.
Apple have this knack of making some very complex things in computing simple to use. They analyse the things that users do and then make 60% of the most common either simple or seamless. However, god help you if you need the other 40% because Apple has already decided how you should resolve them and to change what they have decided is not easy.
It is no kind thing that Apple did to offer free setup of your iPad in store. It is very necessary in some cases. I am very aware of this because I bought Mrs S an iPad for Christmas (at her request as I would never have bought her something like that on spec). Knowing what she's like, I made sure it was fully charged and then left her to it.
She threw her toys out of the pram. Now just to level set this, Mrs S has worked with Mac's before, Windows 3.1, 95, 98, NT, XP and currently uses Windows7.
Nothing worked. What was all this stupid tapping and stuff. She'd hammer her finger into the display and activate the drag then complain that the tap function didn't work. Oh and she was absolutely ranting about _HAVING_ to have an apple account in order to even set the machine up. She was SERIOUSLY NOT AMUSED.
Then the "wonderfully easy" mail setup didn't work. She ranted and raved, iPads are supposed to be intelligent aren't they? She should be able to set up her mail server shouldn't she? Well yes she should. But the only offer on the "wonderfully easy" iPad screen which might actually work was the option to create a new mail account on the Apple system (or some other free systems if you really must). I wonder just how many people did that and created an Apple or yahoo or Microsoft or gmail account because they were completely unable to set up any other mail account????
In the end after the toys out of the pram and shouting and the ranting and the "This is rubbish it's going back", I offered to set the mail account up myself. During this little "rant", I was asked "How do people set this up". The answer, of course, is that unless they use a public account or an Apple account, they don't. Someone who knows what they are doing has to do it for them. Unless, of course, you use BT or Sky or a few other accounts which Apple has built in (the 60%). As I reminded Mrs S, I set up her mail on all her windows PC's every time. Then my father reminded her that every time he gets a new laptop or new mobile phone, he calls me to remind him how to set up his email so that he can use all 3 accounts and send mail whilst on wireless networks all over the world.
It took me about 30 minutes to do a job I do in 30 seconds on any other system. Eventually I realised that Apple pre set IMAP as the mail choice, it is a very Un obvious setting on the very first setup page and they DO NOT LET YOU CHANGE IT AGAIN ONCE THE ACCOUNT IS CREATED.
Very helpful. I don't think.
However Mrs S did finally get over all this. I found and printed out the iPad manual for her, all ~150 pages of it and she has never even looked at it. Another rant story in there.
So now it works. She can do most of the browsing activities on it, she can do her banking on it, but she can't pay the telephone bill on it as the France Telecom site doesn't support iPad Safari (probably best for a secure payment anyway). She has finally learned how to tap accurately, install apps, play games. But that is about all. She found the DFS app very useful when we were ordering our new Sofa's and chairs, but, again, it was all relative. The perspective on the app was really bad and we wound up with much less space than she (not I), expected in one area. We can live with it, but it was not quite what we wanted. DFS _ONLY_ do an iPad app.....
Talking about the iPad Mrs S tells me that it is a toy which makes it easier for her to get information when she's relaxing. But for real work? Back to Windows. She'll write a mail on it, but not a letter. She'll play games on it, but would never consider creating her tickets in word processing on it. The on screen keyboard may work but she'd never consider using it for anything other than a short message.
One thing she did listen to me about and has taken to heart is the fact that the battery has 1,000 charges before it degrades significantly and the iPad Air has a virtually non changeable battery as it is glued into the case. A charge can be 0 - 100% or 95% to 100%.
As I have said before, Mrs S has used Mac's, uses a Mac every time she is at my Uncle's and uses his 27" iMac. I asked her if she ever thought about replacing her PC/Laptop with a Mac. The answer was unequivocal. NO, they're too damned difficult to use!
Most people I talk to about Apple equipment say the same thing when I ask them which one they got.
The white one
The black one.....
etc.
Of all the most useless and completely irrelevant things about the technology you buy, the colour is the least important. Even in the iPad, it comes in memory sizes from 16GB to 128GB and in variants from Wifi only to 3G phone enabled. Depending on what you do with it, these requirements are absolutely vital given that if you get it wrong you have to go and buy another one....
So which iPad did I buy for Mrs S? I bought the Ipad Air Wifi only 16Gig. Oh and it was White....
I wonder, of all those satisfied iPad users how many:
Know how to fully switch it off? (If you are an iPad owner and are wondering what I'm talking about, it takes about 7 minutes for an iPad Air to start from fully switched off.)
Kill a hung Safari?
Kill a hung application?
Find out how much free space is left on the device for e-Mails, music, downloads, apps, movies?
All things I have had to learn to do for Mrs S since Christmas because, contrary to the myth, iPad's are not self healing and do fail.
In my experience and I have to admit that is quite extensive, but absolutely not all encompassing, operating systems are what people make of them, but the opportunities to make things depend on your starting place.
Windows is like your home, you need to clean it, maintain it and buy things for it or it will fall apart around you. It's pretty much what you do on a daily basis, but who want's to do their own plumbing, electrics or other DIY stuff? Unless, of course, you have an interest and it will save you £000's.
Apple products are like living in a hotel room with a small TV and a controller with very few buttons on it. Fine if you have all the channels you want, but if you're stuck with the main 5 channels and CNN for entertainment, you're going to get bored pretty damned quickly. The mini bar and the room service are expensive and you have one main door to upgrades. Of course there are a few hidden doors too, but when you open it, it's a metal fire escape 1,000 feet up with no hand rail....
Linux, in all it's variants is like a sitting room in the middle of a field with a tin metal roof and no walls. All around you in the field are rocks, lumber, saws, hammers, chisels and the rest of the equipment to make a home. But you really do HAVE to make a home. Quite literally, the tools are there but the materials are at the Raw level.
Unix you do not venture into without a professional around. It is simply not worth it, nobody is interested in helping you unless you _PAY_ and everyone looks down on the "Know Nothing Newbie".
I Can use a Mac, I Can and Do use Linux and I Do use Unix. But, in the end, I Choose to use Windows. With a small effort at learning, it's more rewarding, has more opportunities, is cheaper and quite simply, can do almost everything I want.
Why would I choose to do anything else?
Unless, of course, I simply didn't want to learn what someone else wanted me to learn.
This is a particular bugbear with me. (you hadn't noticed right?), because I live with someone who thinks a computer should do what she thinks it should do and not what she tells it to do. She refuses to learn how to tell it to do what it should do and constantly rails about a computer which is not doing what she want's.....
God help me if she ever decides to buy a Mac....
There are 10 types of people in the world:
Those who understand Binary and those who do not.