We've had a new package for our telephone, internet and television put in today
They were booked in for Tuesday afternoon, but rang this morning and asked if they could come to us within half an hour. And they've just left, having had to show Grumpy about 6 times how to access, record and do other stuff
Grumpy now has a zillion more television channels to play with and I have a faster internet connection
And it's cheaper
Same supplier, just a new package.