NO GAS!

[JoM]

Oh blimey Frank...so glad you're sorted but what a dreadful display of customer service

[Lozzles]

Oh Frank, what a day!

[Kaz]

Thank goodness it's all sorted, but that is dreadful service from Scottish Power xxx

[Diflower]

So it just needed batteries?

[Workingman]

Yes!

I was without hot water, heating and cooking for over seven hours because their batteries died.

You think I'm fuming? You are absolutely right.

[Diflower]

If nothing else I'd definitely want explicit instructions as to what should happen next time their batteries die

[Aggers]

I think it is absolutely shocking service.

No-one should be expected to endure that sort of treatment. If I were you I would send particulars
to The Daily Mail. Furthermore I would take immediate steps to change my supplier.



PS... My wife says that in circumstances like that she would get in touch with Age Concern or the CAB,
telling them that you are a pensioner and have no heating facilities.

She's just handed me these numbers.

Home Heat Helpline.......... 0870 33 66 99
Age Concern Helpline.........0800 00 99 66
Help the Aged Senior Line... 0808 800 6565

[Workingman]

Thanks Aggers, I think that tomorrow will be a busy day on U-Switch and so on.

Give Mrs A a big (((hug))) from me for those telephone numbers- they will be used. Thank you.

[saundra]

thats disgusting WM and very upsetting
hate to think what your phone bill will be
i should get in touch with martin lewis he is brilliant
with his advice i see him on this morning show
and who will pay your phone bill
i hate call centers pressing all those buttons
take care

[pederito1]

I think you need to move WM There is no way I would tolerate a pre payment meter. Presumably the meter belongs to SP but what would happen if you wanted to change supplier but I suppose your landlord would not allow that. At least you now have the option to keep spare batteries but perhaps the meter is sealed so that you cannot. I have changed supplier several times with the same meter, last but one with SP but soon came into conflict and changed again. Of course the gas supply is unlikely to fail unless a pipe is broken somewhere unlike electricity which can easily fail for many reasons.
Although we had bottled gas for many years I have never liked piped gas, too dangerous you only have to leave something on unlit for a while and whoosh! I can remember as a kid, my mother in her heyday having a scrap with the Gas Board and deciding to go electric. She told them to remove the meter but they refused so on the phone I heard her say "come and take it by such and such a time or you will find it in the road" They came but lots of things were different in those days.