First of all it was Orange. My sister renewed her contract back in June and had a new phone. She told S that she could have her old one. I took it to a shop to get it unlocked from orange (S is with Tesco mobile) but the shop said that they couldn't do it and we would need to get an unlock code from orange. As it was my sisters contract she needed to do it. She rang them on 9th July to ask for it. On 26th July they charged her £20.62. The code still had not come so she rang and chased it. I kept hassling her to hassle them and at the beginning of last week I lost my temper with her and told her I would do it myself so she gave me all the info.
I have rung them (pretending to be her) three times and each time been told that they would sort it out and it should be emailed to me within 48 hours. Today I completely lost it. When I last rang I said I wanted to complain if it didn't come this time and the man gave me an email address for their complaints department. It still hadn't arrived as promised yesterday so I emailed the complaints department - only to have an automatic reply saying that they are currently upgrading their systems and that I couldn't complain by email and needed to ring their customer services department.
So I rang again and got poor Felicity! She was actually very helpful and spoke to her manager who told her to email everything through to him and he would escalate it to a complaint and look into it. She has also credit my sister back the £20.62 fee.
I will not hold my breath though - I still have to get the code emailed through to me. I knew it was going to be a slog getting the code from them when I googled it right back in June and saw all the different forum threads complaining about getting an unlock code from orange. Poor S had said that she wanted a new phone for her birthday but then decided not to when my sister gave her this one.
And then, to top it all, whilst I was on the phone to orange I have had a message left from British Gas cancelling the service I had booked for this afternoon. This is the third time they have cancelled the appointment, each time ringing in the morning when they were supposed to be coming between 2pm and 4pm. So some poor woman has also got it in the neck from me about my having to organise my day around their engineers who then ring at the last minute to cancel and don't have the courtesy to leave a decipherable phone number for me to ring them back.
God help the chimney sweep if he doesn't arrive as planned at 12.30 today.
