It Pays to Complain

[cruiser2]

Am with Virgin for broadband and landline.
Lost landline in November 2022. Was without it for a week. Contract was extended from 6th December 202 to 20th December 2022
Negogiated a new contract with 100Mb and landline with free weekend calls for seventeen pounds a month. That was half what I had been paying.
But Virgin decided to take a months payment at the new rate for the old contract which had increased to £70.25.
Sent several letters & emails and made phone calls trying to sort out the problem

Had a phone call this afternoon from a very nice English gentleman. He listened to what the problems I have had. He then said that the speed would
be increased to 250 Mbs and payments would only start in February. The first direct debit would be taken at the beginning of March for £17.00.

I have had a drink to celebrate

[TheOstrich]

Well done, Cruiser!
Sometimes you just have to "dig in" and keep complaining until you get a satisfactory resolution.
Enjoy your drink!

[JanB]

But so annoying that you have to complain many times before something is done.

Well done for getting it sorted.

[Kaz]