I don't know if I said, but the day Donna got involved, she also rang the Durham branch of RSPCA and spoke to Laurie also. I have had dealings with Laurie myself, she was the one who was happy to sign Charlie over to me the day I went to adopt him, but also when Smudge went missing last year, and I rang the number for the RSPCA (which I later found goes straight to her) she was in a rush to catch a train and didn't have time to talk to me, but she wasn't sympathetic in the slightest.
Anyway D phoned and told her the story I'd told her the night before, and she was so rude and nasty to Donna that she ended up making a formal complaint about her. The woman D spoke to said she wasn't the first to complain about Laurie. It's not often D gets that angry about people - she is a nurse and gets upset/angry families to speak to on her ward at times - but this must have really got to her.
She sounds awful, not at all the sort of person to be dealing with the public!
