AVG help

[Suff]

You could have my pain. Mrs S wanted to go back to a PC format from an iPad so that she can use the same files (she uses MS Works), on her tablet and Laptop, which she still uses for serious stuff.

I bought her one of these which is amazing value for money but came with some serious compromises.

Mrs S and #1 Daughter, as ever deciding they can just do what they want and prove me wrong (well Mrs S is like that #1 Daughter just does her own stuff), decided to set it up, upgrade it to Windows 10 and "just use it". Mrs S telling me she had "set it up", but, of course I was expected to add Office, all the files, the email accounts, you know, the set up. When I tried to get into it I found she had set it up with a MS account (I don't allow that) and encrypted it. When I asked what the password was she told me. Wrong. After 3 wrong attempts she told me "I've written it down", but the password is never to be seen again.

Of course she set up no other identifying data for the MS account so I decided just to clean it and start again. That is when I found that 75% of the drivers can only be installed with the Toshiba recovery usb key. Which I had to buy for £45.

Over Christmas it took me a week of faffing plus the donation of one of my 64 gig micro SD cards, one of my 2amp European micro usb chargers and one of my pro keys for w8.1, to upgrade it to pro so I could control it myself if need be and I could fully recover it.

So it's working, the screen is amazing and it does the job as requested.

The only comment after a lot of humphing and erring.... "My databases in works wont' fit the screen properly".....

It is a clone of the laptop with all favourites and ie history, Norton AV in place, all the files from the laptop in all the same places, office installed, works installed, the mail set up with all the mail that was there including all the sent mail from the laptop...

No frustration involved there at all. None, just a walk in the park...

At least the iPad is gone. I really hated it. I hated the fact that Mrs S constantly screwed it up and after everyone else who didn't know how to manage it had failed to reset it I would be told "there is no use looking at it because we've all tried", followed by a rebooting iPad 30 seconds later.... I hated the fact that I could not secure it to my satisfaction so I banned Mrs S from doing banking on it. I hated the fact that I had to recover it from malware attacks every 6 months....

So my "little" bit of frustration was worth it in the end...