It pays to go to the top

[tonicha]

I have been trying, since November, to move a smallish pension (within the same company) from one area to the other.

Firstly, Tom, our money man, filled in the form, sent it off. We heard nowt. So he sent it off again in December, we heard nowt.

In January, he contacted the firm, and was told that a certain MlT would be in touch.

This he did - to me - and informed me that I didn'pt have any account/money/pension or anything to do with his company

Tom then rang, sent e-mails and mlt got back to me, asking me to confirm I did, indeed have a pension with them the name, account number etc etc.

Two more months passed

Tom contacted them again and Matt sent me an e-mail, asking me to confirm what the first form said. So I di.

Then he asked me to confirm what thhe second form said -which was exacatly the same as the first

So I did

He then e-mailed me again, asking me to confirm, in writing rather than e-mail (fair enough) but this is now May.

So last week, I sent off a registered letter, in my hand-writing, confirming what I wanted to do with my money,

This afternoon, I received an e-mail from Mlt, asking me to confirm what I wanted to do and there was then a load of complete tosh and gibberish, which I still cannot understand - certainly not English And no, it's not a foreign company, it's in Guernsey

Sent a text to Tom, he then sent the most stinging e-mail to the CEO of this particular company and this ceo is ringing me on Monday, once he's "looked at the files"

Oh, I am soooo looking forward to Monday

[tonicha]

And then contrast that with Honda. I rang them a couple of weeks ago, asking for an English version of the manual for our (very old) car.

It arrived today, on a cd Grumpy is dead chuffed - he can now understand how to work the air-con, properly.

[Kaz]

Gawd what a palaver! Hope it all gets sorted Monday!

Top marks to Honda though

[tonicha]

I've had to change his name slightly, as he shares his name with a very famous Southampton footballer

And I almost deleted it, as why would an ex footie player contact me? He really really should have the company name, not his, it was only the fact that I was expecting something from Guernsey that I opened it.

Otherwise, we'd still be waiting

[saundra]

Ton I'm very confused

[tonicha]

Sorry Saundra, I am too, I was just venting.

It's not a huge amount I invested, about 10,000, but enough. It wasn't paying out, so we decided to cut our losses and move it.

But this idiot insists that

you do not have a pension with us

you do not hare an account with us

I don't believe who you say you are - even though I've got back up from my broker, he sent me e-mails and also a letter to this house

So we go up the ladder