So I rang this morning. Spoke to Claudia. She had no idea that I hadn't received the spray. She checked my mobile number, said she'd ring back, as we had to go out this morning. And other stuff, I won't worry you about.
Freda rang about 4.00, so full of apologies. They've been let down, badly, for the first time, she said

and my spray would be with me on Monday.
No worries, I said, I'm fine, not a problem - because I'm basically a nice person.
Oh, thank you she said, for being sooooo understanding. And I promise, promise it will be with you on Monday.
Once I put the phone down, I said, I'm daft. I should have said, please give me a freebie, as in wipes or something, as an apology.
