Buying online.

[pollR78]

oh how annoying!

I have shopped online for years and mostly never have problems, I have come across WorldPay when Amy was at swimming lessons and have to say I did not like that systems way of working.

I prefer to use PayPal or my debit card direct with company/shop.

When it works its great, but when things go wrong it always takes ages to get it fixed!

Poll

[Workingman]

I didn't realise that I was using WorldPay, they just happened to be the middle man. The company I was trying to buy from is Curry's and I was trying to pay using my pre-paid credit card - that's how I knew the funds were there.

It is a Curry's site problem and my money had better be returned by 1 pm tomorrow or I am going to go nuclear. Needless to say my purchase will now be made with another company.

[pollR78]

your quite right WM, I would be the same, if they can take it out that quick they can put it back quick!

good luck

P

[JoM]

I didn't realise that I was using WorldPay, they just happened to be the middle man. The company I was trying to buy from is Curry's and I was trying to pay using my pre-paid credit card - that's how I knew the funds were there.

It is a Curry's site problem and my money had better be returned by 1 pm tomorrow or I am going to go nuclear. Needless to say my purchase will now be made with another company.

John asked me to order him a PC from Currys two weeks ago, I selected to pay online and have it delivered to the store. I used a credit card for extra protection but it was declined. I was instructed to try again so I did. Declined again. Try again. Declined. I then used my debit card with no problems. I decided to try the card with a small purchase (99p) on Ebay via Paypal and that payment failed too.
It turned out that because of what Barclays felt was unusual activity on my card, I'd made a large purchase in Game a few days earlier and then tried to buy a PC, it had been blocked

[Kaz]

That's happened to us before now Jo, with Barclays! In a way it's good to know they are on the ball, in case of hacking, but it can be a pain

[Workingman]

I do agree that it is a good thing they are on the ball and can stop payments, but when all is done to prove that the purchase is legit why does it take forever and a day to undo the "block" and make the funds re-available immediately?

I don't mind my purchase being refused, but my money is now in limbo and not available to me. I have not got the goods, but someone has my money.

[Kaz]

That is infuriating

[Workingman]

24 hours later and no money returned, even though it was promised!

My bank advised me to get on to Curry's and make sure the order was cancelled so that it, the bank, could re-credit my account in safety, but they warned me to definitely go and make sure because if the order was later processed for some reason I would run into unauthorised overdraft and penalties. Rang Curry's back and, mugger be(!) the order was still in the system even though I told them yesterday it was no longer required: "So when will I get my money back?" "Err, not sure."..... So I have just spent the last half hour making sure that every single attempt to purchase the goods has been officially cancelled. Back at the bank I gave them all the details of the cancellations and have made sure that any attempts by WoldPay or Curry's will be blocked, in return the bank has re-credited my account.

Guess which high street electrical store has lost a customer?

[Gal]

I was thinking about this as I was walking round town this morning and hoping it was sorted

[Kaz]

Very cross on your behalf Frank xx