The Random Thread

[Kaz]

Awwww

[Diflower]

Oh yes Ollie the labrador

You can be mean and teach them daft tricks though, a friend's dog used to go bananas if anyone mentioned baboons

[tonicha]

Think I'm cracking under the pressure

I just opened a drawer in the kitchen to put the dinner plates in

Actually meant to put them in the oven to warm

[JoM]

Oh heck! That was snow on the local weather forecast then

[Kaz]

[JoM]

So...tomorrow, not only am I going to be waiting - again - for calls from Sky and Virgin but I have to call Vax too

On Saturday I decided to clean the carpets throughout the house, with the machine which we'd owned for 51 weeks - the last one, which I'd had for over two years, died the weekend before Christmas last year. It started off well and then stopped sucking up the dirty water and the brushes stopped spinning. Then everything started up again. Then stopped. Then started. Eventually I managed to get it all done before returning the machine to Argos. They didn't want to do anything about it. We were supposed to call Vax. I'd read up on this when we were having TV problems the other month, about how it's the retailer who you have the contract with, not the manufacturer...so the manager called to arrange a repair. She came back and said that Vax had diagnosed the fault over the phone and were sending a part out to our home address. She'd switched it on behind the counter, saw that the brushes weren't rotating and that was how they diagnosed it.

A new belt has arrived today and it's useless as when John took the cover off he saw that the original belt is still in place and in one piece, the problem is obviously with the motor that drives the belt and brushes. I wouldn't mind but that was only the fourth time that I'd used the machine, and the previous one which broke a year ago had exactly the same fault.

[Kaz]

Legally your contract is with Argos!! They should be replacing or repairing it for you!

[Diflower]

I know everything Vax has stickers on saying 'don't take it back to the shop, call Vax' but I'd still just take the thing back to Argos and hope for a new one

[tonicha]

I'll be on the phone tomorrow again too Jo.

This whizzy all singing all dancing and cheaper internet/phone/tv is all well and good, but when they still take out the money I used to pay, rather than what I should be paying

Been on the phone today and told they will get back to me - well, I'll be getting back to them

[JoM]

Kaz, that was what I was trying to argue, firstly with the young fella on the customer services desk and then with the manager. They compromised by calling Vax. All that's happened is that it's delayed a proper repair, and I did say that if that happened and we had to return it again it'd most likely be past the 1 year guarantee so got the manager to write and sign a note saying that it had been presented in store with a fault on 13/12 and the course of action they had taken.

Argos are usually very good when it comes to faulty goods too!