I think I might kill the British Gas engineer.
He's moaning away that he can find a bolt to fit the part. The part he has had to replace is fine it was the bolt that was shot. So he ordered a new part but it didn't come with bolts.
So now he doesn't know if he can fix it and has called in back up.
I refuse to go through another night without heat or hot water so they'd better find a bloody bolt between them. There's a Wilko's in town - they'd best get themselves down there!