Parcel Delivery

[cruiser2]

While I was out yesterday, Friday, Royal Mail tried to deliver a parcel. As I was not in they did not leave it with a neighbour as they have done
with previous deliveries.
A card which had stuck in the letter box said I could collect it from the local post office.

When I presented the card at the counter I was told that I needed ID. I asked to be shown on the car where it said that.
It was in very small print which I could not read. I had a meaningful discussion about this poor service. I had to go home and
get my passport. This has never happened before and I am going to send a letter of complaint.

As I said to the staff at the post office, I could have injure myself trying to carry the parcel.

[saundra]

Why complain post office where in there right
You should have read the card properly

[Workingman]

I am with Saundra, read the instructions.

[Ally]

Yep. Read the card.

Maybe mention this at your next eye test.

[saundra]

Or book a 're delivery I did that last week our postman is brilliant probably because I take parcel in for neighbours

[Workingman]

Yep. Read the card.

Maybe mention this at your next eye test.

You devil

[Kaz]

It’s to stop people claiming goods that don’t belong to them. If I make an order online to collect from our local branch of, for example, M&S they always ask for ID now.

[cromwell]

Around here we have a different type of parcel problem. Our local FB page always seems to have a "has anyone got my parcel?" post.
The delivery firm Evri don't seem to be very reliable going by the number of complaints!

[Workingman]

And therein hangs a tale...

Evri take a doorstep photo of a delivery, who picks it up is anybody's guess, they don't care, it was delivered.

At least RM keep the parcel for the rightful owner to collect, as and when.

[TheOstrich]

Sorry you that problem, Cruiser, how annoying.

I've been impressed with our local Royal Mail sorting office here, they are very proactive on the town Facebook Page. If they get a parcel with an incomplete or incorrect address, they post the name of the recipient and ask them to get in touch. I'd say from the replies they have a very good success rating. Although it's not mentioned as such on those posts, ID would be necessary - it has been for years. Always had to provide it when having to pay additional postage charges at Sutton Coldfield sorting office backalong - usually, it turned out to be for something I didn't want, like an RNLI annual calendar!