I've been trying for a while to get Grumpy to agree to change agents, as I've not been too happy with our current one, for a while.
He's a lovely bloke and is the only agent in the village.
BUT
His website is rubbish, and I've been trying to contact the office for 2 days. There hasn't been any-one in

I've often walked past and the office is shut

The only message on the door is in Portuguese

and I know, if I didn't speak the languiage, I wouldn't ring the phone number, not knowing if he spoke anything other than Portuguese.
He speaks Portuguese, German, English, with a smattering of French and Spanish