Vocal Voices

Last week the consultant in A&E indicated that the resolution to the broken scaphoid needed expediting and I was given a card informing me that I should receive some information within seven days.

The seven days was up, yesterday, with nothing heard so today I rang the number on the card.

It turns out that I am on the system and an initial appointment is made for the 17th of May - cue me taking off like a skyrocket, at least internally. I politely informed the young lady that I had been suffering for five months, that the NHS did not follow its own procedures when checking the original x-rays, that "expedite" meant to process with urgency, and so on. I also told her that as it was due to a road accident I would have to get in touch with my insurer's solicitors and would be asking them to look into the problem. That's when it got passed up the line....

About ten minutes later a manager phoned back. She was very apologetic and would be looking into why no follow-up had occurred, but in the meantime could I attend the clinic tomorrow at 10:05am to see Prof. M?

Telephones and solicitors are wonderful inventions.

Workingman wrote:Telephones and solicitors are wonderful inventions.

That they are indeed, but it's a shame you have to resort to "threats" before you are treated as you should have been right from the start. Glad you've got the appointment for tomorrow; good luck and let us know how you get on

What struck me was that I was offered appointments between 9:45 to 11am and it got me wondering if that is a standard thing and, if so, how many appointment slots are never offered to patients.

You tell them AN it's disgraceful to say the least

Workingman wrote:Telephones and solicitors are wonderful inventions.

I think I'll reserve judgement on both of those! Hope you get some positive news / treatment, WM.

Exactly what Ria said - and good luck for tomorrow ((((((x))))))

Blummin heck WM

Everything crossed for you tomorrow and hope you can get things sorted out soon xx

Thanks everyone.

I am going to take some Nytol in a while and try to get a good night's sleep so that I am wide awake for tomorrow.

Good luck tomorrow WM x

Very glad you've got the appointment, despite how you had to go about it.
Good luck xx