"Too many of our customers have fallen victim to these scams."
No they have not, they have fallen victim to their own greed or stupidity. Maybe it is time the banks etc, told these people the truth rather than trying to sympathise with them and garner sympathy from the rest of us on their behalf.
I have been banging on about this sort of thing since God was in nappies, and thank goodness the good people on VV are wise enough not to be taken in.
I no longer have any sympathy for any but the elderly or infirm or those with learning difficulties. They need protecting as best we can. The rest have had access to information about how to protect themselves for years on end, If they choose to ignore it it is their lookout.