Vocal Voices

My lovely Nokia was not repairable, but they sent me a brand, spanking new updated one. It was so lovely. I charged it, and stroked it and then had to get an adaptor to convert my nano sim to a micro sim. I am with EE but they couldn't help, and told me to shop around and 02 gave me one and offered to fit it. They got the sim stuck in the Nokia and took the phone out the back to try and fix it. They brought it back, sim in one hand, brand new Nokia in the other and said it is ok now. I asked them to put it back in the iPhone so I could see it worked and it did. Tim tried to put it in the Nokia later but it just kept saying no sim. I went back down to the Nokia repair centre on Friday he had to send it away and basically the 02 people have completely wrecked the sim reader, by putting a pair of tweezers or something similar in. So my brand new Nokia is useless.

I have taken advice from Citizens advice and written to 02 quoting the sale of goods and services act but don't hold out much hope.

For once I thought something was going right

That is absolute cr*p - I am sorry.

Are O2 at least going to repair or replace the phone for you - have they admitted liability?

I saw your post to Suff on the Computers board, Shell, but I thought it was a rant at Apple.

Sorry, but I think that in law you are entitled to a new and working Nokia at the expense of O2. Don't give up whatever you do.

Not fit for purpose = money back or new item. End of!!

But I didn't buy it from them, I don't have a contract with them, they were just doing me a favour. I can try but I don't hold out much hope to be honest. But I have nothing to lose and everything to win.

It was a rant at apple WM, I hate my iPhone, I want my nokia back. To be honest hate is probably too strong a word, but I don't like texting with it and that is basically all I do