Vocal Voices

No thanks to Sky! We were booked in for an engineer to come yesterday between 1pm and 6pm. I sat and waited and waited...and waited some more. As you can imagine, having no internet meant that all of the housework was done apart from two jobs - the hoovering and mowing the lawn in the back garden. Noisy jobs so I wouldn't hear the doorbell if I started either.

When he hadn't arrived by 5.30pm I phoned Sky to double check. The woman said she couldn't see that an engineer had been assigned to the job but she'd check and get back to me. She did and said that Openreach had discovered that there was a fault in the exchange affecting all in our area code with fibre broadband (some of our neighbours were off too we found out last night) so the engineer had been cancelled.

Nice of them to let me know She said that they don't have the ability to see who has been cancelled and make any contact which sounds like a total load of carp to me.

Anyway, it came back on in the early hours so all is well with the world now

Well I'm glad you're back, but what a pain!

JoM wrote:Anyway, it came back on in the early hours so all is well with the world now

No it isn't Jo.

You could bet your mortgage that if one of the big bosses at Sky or BT had been told an engineer would call and it was later found he wasn't needed then Heaven and Earth would have been moved to inform them asap.

You and your neighbours lost 5 hours of your time and x hours of service and should be compensated. Complain!

I'm going to, don't you worry Frank - I like making a complaint

Thanks Loz xx

Glad to have you back Jo, and yes definitely complain!!!! xxxxxxxxx

Welcome back typical bad service everybody blames somebody else

Hurray that you're back Jo
to stoopid Sky

Welcome back

Always blame some-one else, isn't it the same the world over?