Vocal Voices

Can you remember I was upset and livid about mum's shoddy treatment at a Travel Lodge a few months ago?

I sent an email of complaint, and tbh didn't expect to hear anything more.

Yes it's taken a while but mum's just texted me and has had a massive bouquet of flowers..and a vase! delivered. AND a box of chocolates.

I've just checked my emails and lo and behold there is a very grovelling apology assuring me the young girl that had treated mum so badly had been reprimanded and 'measures have been taken to ensure nothing like this will happen again.'

I'm glad I complained!

Well done. Pleased she got a nice result.

Oh that is good, in the end

Excellent! Better late than never, people should complain or things will never improve, well done Ally!!

That is a good result. Well done Ally!

Good result. Well done for complaining and well done Travelodge for listening.

Oh that is great!!!! Did you email my old classmate?

Hopefully that young woman learned a valuable lesson

Well done!

I have found that it does pay to complain, providing you do so in a business-like manner.

If it's really serious, I always go to the top of the organisation, such as the MD.

Well done Ally.
I also compliment people and firms when I have got good service.
Aggers, there is a web site which gives email and other information about the CEO of many companies. Have used it when I have had to complain.

My old classmate is the CEO