Vocal Voices

Bought a new sofa from OAKFURNITURE LAND ,delivered on the 14 Nov but not been satisfied as the material already looks "worn" on the cushions.
E mailed them with pictures ,had a call back saying they could see our problem and if we would like to go in the showroom and select another sofa they would be happy to do a swap.
Went yesterday and picked a diff one,rang head office this morning to sort paperwork and pay the diff £50 ,new one will be delivered this Friday .
Excellent service


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That's not bad at all Vic.

Good customer service!

To be honest I never thought they would exchange without a quibble.Very satisfied customer here

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That really is amazing customer service Vic.... really pleased for you.

I ordered a sofa from DFS a few years back and had a nightmare with the delivery and they were shocking with their customer service.

We've had stuff from Oak Furniture Land.before, always pleasant service.in their Cheltenham showroom.