I am with Natinwide.
If I want cash, I either go to the counter or use one of the cash machines insiden the bank.
On the odd occaasions when I have had a query, I have spoken to one of the staff on the help desk near the door inside the bank.
At the moment the branch in Wgan is closed for five weeks for a major re-fit. So I am using the branch at Chorley.
One of the staff said I could use an app for my banking. I politely said NO, I can never rememberwhere my phone is.